OMG United! Bad press, bad heart! Every way you look at it, the company is thinking meanly, from taking seats from boarded, paying passengers to give to their aircrew (can't they count before boarding?) to initial self-righteous comment (no way you could call it an apology).
So it is heartwarming to read of a young Finnair pilot, flying off duty. When a young mother traveling with 4 small kids, two of them babies, boarded, it was obvious she couldn't fly. Each baby required a lap to sit on. The pilot immediately offered his lap for the flight, including bottle feeding the baby. See this link for beaming picture
What a great way of standing (or sitting) up to be counted. Easy enough to click our teeth in disapproval of United or post a comment on Facebook. How much more effective to DO something – a moral setting straight of an imbalance. Putting humanity back in the black.
Or pay forward compassion and good service like the Etihad Airways pilot who turned his plane back to the gate, delaying take off so a grandmother and grandfather could get to their grandson's bedside in intensive care – and see him before he died later that night.
The more bullies we hear of, the greater the need for each of us to make a bonus payment of kindness into the future.
Finnair pilot holds baby – link
Pilot turns plane round for elderly couple so they could visit dying grandson – link